Whether it's been one accident or fifty, urine works its way deep into a rug's foundation — past where most cleaners can reach. That's why we flush the entire rug. It's the only way to actually get it out.
We see three kinds of pet owners come through our doors.
The designer-rug owner with one accident — praying we can save it.
The multi-pet, multi-rug household — lost count of accidents, just wants a fresh start.
The "something's off" owner — knows there's a problem but doesn't realize how deep it's gone.
Whatever bucket you're in, we've solved it before. We don't judge. We don't lecture. We just get to work.
When done right, removing pet damage isn't a quick fix. It takes care, knowledge, and the right equipment. Here's what happens to your rug at our wash plant.
We lay your rug flat on our wash plant floor and flush mild soap and clean water through the entire rug — front to back — until the water runs clear.
Our enzymatic deodorizer breaks down urine compounds at the molecular level. It doesn't mask odors with fragrance — it eliminates them at the source.
A full clean cycle removes any remaining residue, restoring color and softness to the wool fibers.
Your rug is dried in our climate-controlled facility, inspected by a master weaver, and returned fresh and truly odor-free.
These aren't quick fixes. When done right, deep cleaning takes multiple hours of scrubbing, flushing, rinsing, grooming, and final detailing. We realize having your rug gone leaves your space empty — but each step matters if you want your rug to actually be done, not just done quickly.
Most customers feel relieved once their rug is in our shop. They know someone who knows what they're doing is taking care of it.
We've carefully built Simonian to give your rug everything it needs at a fair price for each service — calculated to deliver the best experience and value for both your rug and your wallet.
Every product we use is non-toxic and rug-safe. Our Simonian Spotter — for at-home spot cleaning — is the same product we use on the most delicate vegetable-dyed antique rugs. Zero bleaching agents. Won't harm color or fiber.
Your pet won't avoid the rug after we're done. We use no harsh fragrances, no toxic solvents, no shortcuts.
The multi-stage flush + enzyme treatment + final clean process described above. The most thorough rug cleaning available in the Bay Area.
Learn More →Our enzymatic process eats odor molecules rather than masking them. Other cleaners spray fragrance. We eliminate the source.
Learn More →18–24 months of protection against stains, spills, and dander absorption. Gives you time to catch accidents before they become permanent.
Learn More →Absorbs accidents before they reach the floor. Extends rug life. Keeps everything in place.
Learn More →Pet damage isn't always about urine. Chewed corners, scratched edges, holes, missing fringe — these can be repaired or fully restored by our master weavers on staff. Few rug shops have this capability under the same roof. If your rug needs more than a clean, we'll tell you what's possible.
"My dog had an awful accident on my Oriental rug. I called Macy's for a referral — they recommended Simonian. They were helpful and professional, and got the rug looking better than it had in years."
"I have several pretty pricey Oriental rugs and Simonian has cleaned them twice now. They're prompt, friendly, knowledgeable, and efficient."
"Five rugs that had never been cleaned. They came back looking better than they had ever looked before. Efficient, courteous, and helpful — a very positive experience."
If you're curious, we also design custom rugs from scratch, repair antique and damaged rugs with our master weavers, and offer free consultations for any rug situation. We've been doing this since 1956.
Pick the path that works for you. We respond within one business day — usually the same day.
Call us — we can give you a sense of pricing, timing, and what to expect right on the call. Walk-ins always welcome at our San Mateo shop.
(650) 343-0929Mon–Fri 8am–4:30pm · Sat 9am–1pm
Four quick questions about your rug. We'll get back to you within one business day.
Walk-ins always welcome · (650) 343-0929
We'll be in touch within one business day. If it's urgent, call us at (650) 343-0929.